Assistant Bell Captain

Stein Eriksen Lodge; Park City (UT); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance options

Competitive wages and bonus plans

Chef prepared meals

Employee parking

Ski/snowboard benefits

Flexible schedules

Employee discounts

Job summary

A luxury mountain lodge in Park City is looking for an Assistant Bell Captain to provide excellent guest service and oversee bell desk operations. Responsibilities include assisting guests during check-in and checkout, delivering items to rooms, and maintaining a professional and clean work area. Candidates should have a high school diploma and previous bell service experience. The role offers great benefits including competitive wages, health insurance, matching 401K, and ski/snowboard perks.

Qualifications

• Must have ability to stand and walk for extended periods.
• Ability to lift at least 50 lbs.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Welcome guests and make their stay enjoyable.
• Assist guests at check-in and checkout.
• Respond to emergency situations.

Skills

Effective communication

Team collaboration

Customer service

Education

High school diploma

Job description

Description

For those who seek the best, there's only Stein.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.

Assistant Bell Captain

To provide prompt, courteous service to guests and familiarize incoming guests with the Lodge. Establish high standards of conduct to maintain a professional image with our guests. Responsible for the overall satisfaction of our guests. Oversees and coordinates bell desk & transportation, at times assists the ski locker room to ensure prompt, courteous service to the guests.

Essential Functions:

Welcome guests sincerely and make their stay as enjoyable as possible. Effectively and seriously respond and deal with the guests needs and requests.

Be fully aware of daily functions in the hotel. Knowledgeable of surrounding area's attractions and points of interests.

Assist guests at check-in and checkout. Tag, store, and distribute baggage.

Record all bell service activities in the log book.

Under the direction of the Bell Captain: Administrative functions may include, but not limited to ordering newspapers, labor hour reconciliation, calculating gratuities and group services.

Maintain and organize all bell service files.

Train, motivate, reward, and discipline staff as needed.

Maintain adequate stock of supplies.

Allocate baggage tip money in a fair and timely manner.

Show rooms and property to visitors.

Delivery of items such as messages, packages, and flowers to the rooms as needed. Maintain fires in the fireplaces in the main entrance and main lobby.

Provide ski and weather information.

Maintain a clean, neat, and professional work area (including bell stand and entire front entrance in the garage).

Respond to all emergency situations, and know all the safety and emergency procedures and how to act upon them.

Be able to quote basic history of the Stein Eriksen Lodge, Deer Valley, and Park City.

Demonstrate an outgoing and pleasant attitude with all the guests and employees.

Take all necessary measures to help the guests and fellow employees.

Responsible for shipping and receiving of guests’ skis, packages.

Education, Experience, and skills preferred:

• High school diploma
• Previous Bell service experience
• Ability to communicate effectively
• Has an enthusiastic willingness to work together as a team
• Ability to work flexible hours (days, evenings, weekends, and holidays)
• Must be able to stand and walk for extended period of times and lift at least 50lbs.
• Must have a valid driver’s license and clean driving record.

The Stein Collection Offers:

• Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
• Competitive wages and bonus plans to recognize your dedication and service with us
• Paid training time and programs
• Chef prepared meals daily in our cafeteria, at no cost to you
• On site heated garage for employee parking -a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Utah Jazz, Mammoth, Real SL, and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.