Front Desk Agent

Panhandle Getaways; Panama City Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading vacation rental property management team in Panama City Beach as a Front Desk Customer Service Agent. This position focuses on delivering exceptional guest service in a vibrant environment with opportunities for growth. Enjoy competitive pay and comprehensive benefits while creating memorable experiences for guests.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Life Insurance

Employee Discounts

Qualifications

• Minimum of 2 years of experience in vacation rental or hotel guest services/front desk.
• Positive and enthusiastic customer service attitude.
• Excellent communication and organizational skills.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanor.
• Check guests in and out efficiently, providing information about available rooms, rates, and amenities.
• Respond to guest inquiries and concerns in a timely and professional manner.

Skills

Customer Service

Communication

Organizational Skills

Job description

Join Our Team as a Front Desk Customer Service Agent!

Are you passionate about delivering exceptional customer service in a vibrant, team-oriented environment? Panhandle Getaways, a locally owned vacation rental property management company with over 900 rentals along Florida's beautiful Panhandle, is seeking enthusiastic Front Desk Customer Service Agents to join our team in Panama City Beach. We manage front desks at several resorts, including Calypso, Sterling Breeze, Origins, Summerhouse, and Grand Panama, offering a fun and supportive workplace where guests are on vacation and eager to enjoy their stay.

Why Work With Us?

• Top 50 in the World : Proudly recognized as one of the top 50 vacation rental property management companies globally by Rentals United.

• Fun Work Environment : Enjoy a supportive and energetic team atmosphere where hard work is celebrated, and camaraderie is key.

• Competitive Pay : Earn $16–$20 per hour, based on experience, with growth opportunities.

• Comprehensive Benefits : Full-time employees receive health, dental, and vision insurance, 401(k) with company match, paid time off, life insurance, and employee discounts.

Key Responsibilities

• Greet and welcome guests with a friendly and professional demeanor.

• Check guests in and out efficiently, providing information about available rooms, rates, and amenities.

• Respond to guest inquiries and concerns in a timely and professional manner.

• Answer phone inquiries and assist with reservations.

• Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.

• Maintain updated records of bookings and payments.

Qualifications

• Minimum of 2 years of experience in vacation rental or hotel guest services/front desk.

• A positive and enthusiastic customer service attitude.

• Excellent communication and organizational skills.

• Ability to work flexible shifts, including day, evening, and weekend hours.

• Reliable transportation and a valid driver's license.

Location

This position is based in Panama City Beach, FL, and requires in-person attendance.

Ready to make a splash with us? Apply today and become part of a company that's as dedicated to its team as it is to its guests. At Panhandle Getaways, we don't just manage properties—we create memorable experiences.

For more information and to apply, visit our careers page: Panhandle Getaways Careers.