Front Desk Agent

Marriott Ownership Resorts, Inc.; Florida; On-site; USD 30,000 - 45,000; Full time

Job summary

Join Marriott Vacations Worldwide as a Guest Services Agent and help create memorable vacation experiences. In this role, you will assist in checking guests into their villas, address their needs, and be a part of a friendly work environment with meaningful moments. You'll enjoy competitive pay and a range of perks while working with a dedicated team.

Benefits

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

Free on-site parking

20% discount at all on-site Food & Beverage outlets while on duty

Work shoe credit

Quarterly celebrations

Qualifications

• Available to work various shifts including weekends and holidays.
• Able to perform various physical tasks, including lifting and standing for long periods.

Responsibilities

• Check Owners/guests into their villas and review property amenities.
• Listen and respond positively to guests' questions and concerns.
• Follow up with guests to ensure satisfaction.

Skills

Communication

Customer Service

Teamwork

Job description

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Shift: 1st/2nd; must be available to work weekends and holidays.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site parking
• 20% discount at all on-site Food & Beverage outlets while on duty
• Work shoe credit through Shoes for Crews twice a year
• Company branded coat/jacket for all associates
• Hats and sunscreen are provided, as needed
• “Way to Go” Incentive - $5 per name mention deposited onto Wisely card
• Quarterly celebrations - Food Trucks, Associate of the Month, Associate Appreciation Week, Birthday and Holiday Celebrations
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

As a Guest Services Agent, a typical day will include:

• Checking Owners/guests into their villas for their stay, and reviewing property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listening and responding positively to guests' questions, concerns, and requests and contacting other departments to help resolve guest issues.
• Identifying and explaining room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Following up with Owners/guests to ensure their requests or problems have been met to their satisfaction.
• Answering telephone calls and routing calls to the proper department as applicable.
• Assisting with bellman and runner duties depending on facility or location, if asked.

Guest Experience and Company Standards

• Welcoming and greeting guests and anticipating and addressing their needs.
• Interacting with colleagues and guests professionally and promptly.
• Contributing to team goals.
• Always following company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Able to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and stand, sit, or walk for extended periods.
• Lift/Carry/Push/Pull Items weighing up to 25 lbs without assistance.
• Position may require background and drug screening in accordance with company policy and legal requirements.
• Specific duties may differ by property, team size, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to diversity and inclusion.

About Us

Where meaningful moments are made together.

Our associates seek fulfilling work and fulfilling lives. Vacations expand our world and help us discover our best selves. Great vacations embody a fulfilled life.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company, built on strong relationships with our associates and customers.

Join us on our journey.

FOR A LIFE FULFILLED.

Creating vacations that move you.

• 20,000+ Associates worldwide

Vacation Ownership

• 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score

Exchange & Third-Party Management

• Over 3,200 affiliated resorts in over 90 countries and territories