Island Resort Fort Walton Beach - Front Desk Agent

Aimbridge Hospitality; Fort Walton Beach (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for their Island Resort in Fort Walton Beach. This entry-level position focuses on enhancing guest experiences through exceptional customer service and effective communication. Responsibilities include managing guest interactions, resolving concerns, and multitasking various front desk operations. Eligible full-time employees receive a comprehensive benefits package, including medical coverage and a 401k retirement plan.

Benefits

Daily Pay options

Medical, Dental, and Vision coverage

Disability Income (Short and Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver outstanding service with a friendly, warm demeanor.
• Convey information effectively and address guest inquiries promptly.
• Resolve guest concerns efficiently by evaluating and choosing among solutions.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Island Resort Fort Walton Beach - Front Desk Agent

Join to apply for the Island Resort Fort Walton Beach - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is the key to our guest experience, providing excellent customer service and communication to ensure a seamless and welcoming stay. This role involves managing guest interactions and maintaining the smooth operation of the front desk.

Key Responsibilities

• Customer Service: Deliver outstanding service with a friendly, warm demeanor to enhance guest satisfaction.
• Communication: Convey information effectively and address guest inquiries promptly, utilizing strong verbal and written skills.
• Problem-Solving: Resolve guest concerns efficiently by evaluating and choosing among solutions.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

Eligible full-time employees after an initial period receive a benefits package including:

• Daily Pay options
• Medical, Dental, and Vision coverage
• Disability Income (Short and Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Additional Information

Position details include:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality