Front Desk Agent

Ontario Trillium Foundation; Manteo (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Employee hotel discounts

Opportunities for advancement

Job summary

[Hotel Name] is hiring a dependable and guest-focused Front Desk Agent to join our team in [City, State]. The agent greets guests, manages reservations, checks guests in and out, and ensures a positive experience from arrival to departure.

Pay ranges from $16 to $19 per hour based on experience. Schedule is full-time or part-time, with morning, evening, weekend, and holiday availability required. On-site position with opportunities for advancement and employee discounts.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred (hotel experience a plus).
• Strong communication and problem-solving skills.
• Basic computer skills.
• Ability to stand for extended periods.
• Reliable transportation to and from work.

Responsibilities

• Welcome guests in a professional and friendly manner.
• Check guests in and out using the property management system.
• Answer phone calls and respond to guest inquiries.
• Process payments and handle cash/credit transactions accurately.
• Resolve guest concerns promptly and professionally.
• Coordinate with housekeeping and maintenance teams.
• Maintain a clean and organized front desk area.

Skills

Communication

Problem-solving

Customer service

Basic computer skills

Stand for long periods

Education

High school diploma or equivalent

Tools

Property Management System

Job description

Front Desk Agent – Full Time – $16–$19/hr – [Hotel Name] – [City, State]

[Hotel Name] is hiring a dependable and guest-focused Front Desk Agent to join our team in [City, State]. If you enjoy providing excellent customer service and creating a welcoming experience for guests, we’d love to meet you.

Pay: $16–$19 per hour (based on experience)

Schedule: Full-time or Part-time available

Shift: Morning, evening, weekend, and holiday availability required

Location: On-site (not remote)

Job Summary

The Front Desk Agent is responsible for greeting guests, managing reservations, processing check-ins and check-outs, and ensuring a positive guest experience from arrival to departure.

Responsibilities

• Welcome guests in a professional and friendly manner
• Check guests in and out using the property management system
• Answer phone calls and respond to guest inquiries
• Process payments and handle cash/credit transactions accurately
• Resolve guest concerns promptly and professionally
• Coordinate with housekeeping and maintenance teams
• Maintain a clean and organized front desk area

Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience preferred (hotel experience a plus)
• Strong communication and problem-solving skills
• Basic computer skills
• Ability to stand for extended periods
• Reliable transportation to and from work

Benefits

• Paid time off
• Employee hotel discounts
• Opportunities for advancement

Physical Requirements

• Ability to stand for 6–8 hours
• Ability to lift up to 25 pounds

Work Location

In person at:

[Hotel Name]

[Street Address]

[City, State, ZIP]

Equal Opportunity Employer

[Hotel Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.