Front Desk Agent

The Crescent Hotels Group; City of Syracuse (NY); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive wages

Benefits plan for family

401K matching

Flexible scheduling

Discounts at Crescent properties

Marriott brand hotel discounts

Free Parking

Free meals on shift

Employee appreciation events

Job summary

The Crescent Hotels & Resorts is seeking a Front Desk Agent (Part-Time) at Marriott Syracuse Downtown to greet guests, register arrivals, and ensure exceptional service. You will handle check-in/check-out, provide information about local attractions, promote hotel services, and maintain high brand standards while delivering a welcoming guest experience and supporting a busy front office team.

Flexibility to work weekends, strong customer service background, and the ability to upsell services are

Qualifications

• Experience in customer service or hospitality preferred but not required.
• 1 year of experience in customer service or hospitality.

Responsibilities

• Greet guests and complete registration, input info, assign rooms, and explain hotel services.
• Assist guests at check-out, process payments and currencies.
• Provide hotel information and upsell services to maximize occupancy.
• Respond to guest inquiries and resolve issues in a timely, friendly manner.
• Handle messages and relay them to guests.
• Resolve guest complaints and negotiate solutions.

Skills

Customer service

Hospitality

Team player

Flexible weekends

Tools

Point-of-sale system

Job description

Description

We are looking for our next great team member to join us as a Front Desk Agent in our Front Office department. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Additional hotel discounts with Marriott International brand hotels
• Free Parking
• Free Meal during your shift
• Quarterly employee appreciation events to celebrate all your hard work!

Marriott Syracuse Downtown seeks Front Desk Agent (Part-Time) to attend to our arriving and departing guests and to ensure Crescent Hotels & Resorts and Marriott brand high standards are met.

Here is what you will be doing each day as a Front Desk Agent:

You will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Does this sound like you?

Our Front Desk Agents possess a self-starting personality with an even disposition and can maintain a professional appearance and manner at all times. You can communicate well with guests and are willing to "pitch-in" and help co-workers with their job duties and be a team player. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. You understand & believe that every Crescent associate is a guest relations ambassador, every working minute of every day.

• Flexible availability required, must be available to work weekends
• Customer service experience is preferred
• Hotel experience is preferred

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Experience working in customer service or hospitality preferred but not required.

Experience

• Required

  1 years:

  Experience working in customer service or hospitality preferred but not required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts