Front Desk Agent

SAIRAM OF FAYETTEVILLE NC; North Carolina; On-site; USD 17,000 - 21,000; Part time

Job summary

Sleep Inn is seeking a Front Desk Associate to greet guests, check in/out efficiently, and handle reservations with a focus on exceptional guest service. You will manage inquiries via phone, email, or in-person and provide information about facilities and services.

The role requires strong communication, multitasking, and attention to detail, with the flexibility to work part-time, including 2nd and 3rd shifts. Join a team committed to a smooth guest experience and high standards of service.

Qualifications

• Experience in front desk or customer service roles.
• Familiarity with Choice Hotels systems is a plus.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Attention to detail and excellent organizational skills.

Responsibilities

• Greet and assist guests in a friendly and professional manner.
• Check-in and check-out guests efficiently.
• Handle reservations and inquiries via phone, email, or in-person.
• Process payments and maintain accurate records.
• Provide information about hotel facilities and services.
• Address guest concerns and resolve issues promptly.
• Collaborate with other team members to ensure smooth operations.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Attention to detail

Job description

Job Description

Sleep Inn is seeking a dedicated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests and play a crucial role in providing an exceptional experience.

Key Responsibilities:

• Greet and assist guests in a friendly and professional manner
• Check-in and check-out guests efficiently
• Handle reservations and inquiries via phone, email, or in-person
• Process payments and maintain accurate records
• Provide information about hotel facilities and services
• Address guest concerns and resolve issues promptly
• Collaborate with other team members to ensure smooth operations

Qualifications:

• Previous experience in front desk or customer service roles
• Familiarity with Choice Hotels systems is a plus
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Attention to detail and excellent organizational skills
• Flexibility to work part-time hours, including 2nd and 3rd shifts