Front Desk Agent

Crescent Hotels & Resorts; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Front Desk Agent, der für die Begrüßung und Registrierung von Gästen verantwortlich ist. In dieser spannenden Rolle sind Sie das Gesicht des Unternehmens, das für exzellenten Kundenservice sorgt und die Gästeerfahrung optimiert. Sie werden nicht nur Gäste willkommen heißen, sondern auch sicherstellen, dass ihre Anliegen schnell und freundlich gelöst werden. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten geschätzt werden und Sie zur finanziellen Rentabilität des Unternehmens beitragen können. Wenn Sie eine Leidenschaft für den Kundenservice haben und Teil eines großartigen Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung als Front Desk Agent in einem Hotel bevorzugt.
• Ausgezeichnete Kundenservicefähigkeiten erforderlich.

Responsibilities

• Begrüßen und Registrieren von Gästen sowie deren Check-out.
• Verwaltung von Zahlungen und Bearbeitung von Beschwerden.

Skills

Kundenservice

Computerkenntnisse

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Education

High School

Some College

Technische/andere Ausbildung

Tools

Point-of-Sale-System

Job description

We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably.Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associatesand that every role is important. As you grow, so does Crescent.

We value you and what you do. We manage properties of every size and major brand across North America.

Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What is required?

Experience as a Front Desk Agent in a hotel preferred

Excellent customer service skills

Excellent computer, communication and interpersonal skills

For applicants who will be working in NYC, the anticipated compensation range for the position is $19.00 to $20.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications Education

Preferred

Some college

Technical/other training

High School

Experience

Preferred

Customer service experience

Previous experience as a FDA preferred

Behaviors

Preferred

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Motivations

Preferred

Peer Recognition : Inspired to perform well by the praise of coworkers

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.