Front Desk Agent

Bridgeton; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Agent to join their vibrant team. This role is pivotal in creating memorable experiences for guests, from the moment they arrive until their departure. You will be the face of the hotel, ensuring smooth check-ins and check-outs, managing guest inquiries, and maintaining a welcoming lobby atmosphere. The hotel, known for its unique Art Deco design and prime location in Greenwich Village, prides itself on exceptional service and a warm atmosphere. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity for you.

Qualifications

• Ability to work in a fast-paced environment with strong customer service skills.
• Proficiency in Microsoft Office applications, especially Word and Excel.

Responsibilities

• Welcome guests and assist with check-in and check-out procedures.
• Manage guest complaints and ensure a memorable experience.

Skills

Hospitality Experience

Customer Service

Communication Skills

Microsoft Word

Microsoft Excel

Education

High School Diploma

Tools

PMS Systems

CRM Systems

Job description

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About Us

A boutique Art Deco hotel, in the heart of iconic Greenwich Village. The unique design, central downtown Manhattan location, and warm hospitality of Walker Hotel Greenwich Village secure its place as one of the luxury boutique hotels in NYC. Architecture inspired by the Georgian revival towers of New York's 1920s famed Fifth Avenue, and rich romantic interiors with Art Deco inspired wall-coverings, display original artwork by emerging local artists. Reminiscent of the early days of Greenwich Village, yet inspired by today's vibrant culture—Walker Hotel Greenwich Village encourages guests to explore the city of today and tomorrow.

About The Role

We are looking for a Front Desk Agent to join our team! As a Front Desk Agent, you will represent the hotel throughout all stages of the guest’s stay. Your responsibilities include welcoming guests, assisting with check-in and check-out, handling luggage and transportation, providing hotel information, and ensuring a memorable experience. You will also monitor guest flow and keep the lobby presentable.

Essential Duties

1. Process guest check-ins, verify reservations, and assign rooms.
2. Coordinate with housekeeping and maintenance departments.
3. Maintain a clean and organized front area.
4. Manage and resolve guest complaints professionally.
5. Assist with guest departures, billing, and transportation arrangements.
6. Respond promptly to guest requests and inquiries.
7. Conduct security walks.
8. Perform other duties as assigned.

Specific Requirements

1. Stay updated on hotel and local area information.
2. Communicate professionally with guests and staff.
3. Ability to stand, sit, or walk for extended periods.
4. Reach overhead and below knees, and perform physical tasks.
5. Learn safety and emergency procedures.
6. Adhere to cash handling policies.
7. Use hand and body motions repetitively.
8. Walk, climb stairs, stand, kneel, and handle objects up to 80 pounds.
9. Communicate clearly in verbal and written forms.

Qualifications

1. High school diploma or equivalent.
2. Ability to work in a fast-paced environment.
3. Preferred: hospitality experience, knowledge of PMS and CRM systems.
4. Proficiency in Microsoft Word and Excel.
5. Flexible schedule, including weekends and holidays.

We are an Equal Opportunity Employer committed to diversity and non-discrimination in the workplace.