Front Desk Agent

Vail Resorts; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player invites you to join their team as a Front Desk Agent in the stunning Grand Teton National Park. This role promises an exciting blend of hospitality and adventure, ensuring every guest enjoys an unforgettable experience. With a commitment to providing legendary service, you'll play a crucial role in welcoming guests, managing reservations, and maintaining guest accounts. Enjoy generous perks including free housing, access to national parks, and a vibrant work environment amidst breathtaking scenery. If you have a passion for customer service and the outdoors, this opportunity is perfect for you!

Benefits

Free Housing

Free WiFi

Free National Park Pass

Free Participation in Activities

Employee Meal Plan

Recreation Program

Employee Gyms Access

Qualifications

• Previous experience in a front desk position preferred.
• Fluent in English, both written and spoken.
• Ability to perform well under pressure.

Responsibilities

• Provide legendary hospitality experiences to guests.
• Perform check-ins and check-outs accurately.
• Maintain guest accounts and balance accounting work.

Skills

Customer Service

Hospitality

English Fluency

Ability to Work Under Pressure

Education

High School Diploma

Tools

Visual One

Job description

Fast Company names Vail Resorts among the World’s Most Innovative Companies of 2024. Learn more here.

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Come work and play in the mountains! Whether it's your first time seeingthemountains, oryou already call them home,joining our team meansdiscovering (or re-discovering!) a passion for the outdoors while buildinglifelong connections with teammates and guests fromaround the world.

Join the Grand Teton Lodge Company for aseason,orstay for acareer at one/many ofour 40+ resorts. From day one, you'll receive some of the highestcompensation rates in the industry,free access to Grand TetonandYellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow throughEpic Service - our leading training and development program, and wellness benefits to fuel your success.

Do you believe in the “the customer is always right” mentality? Are you interested in working and living in Grand Teton National Park, ensuring that each of our guests has anExperience of a Lifetime? Are you looking for anExperience of a Lifetime? If you answered, “Yes” to these questions, this position is great for you!

TheFront Desk Agent is responsible with the use of a computer system (Visual One), courteously provides legendary hospitality experience while performing check in’s and out’s. They will also maintain all guest accounts/folios so they are accurate. They will provide guests with knowledgeable and accurate information of Grand Teton National Park along with the surrounding areas. They will balance all accounting work at the end of each shift. Equally as important, they are here to have some fun too!

Job Specifications:

• Outlets: Jackson Lake Lodge, Colter Bay Village, Jenny Lake Lodge, Flagg Ranch
  • To learn more about our locations – visitTeton Employee - Our Properties

Front Desk Agent Responsibilitiesinclude, but are not limited to:

• Must consistently provide legendary hospitality experiences to internal and external guests
• Warmly greets all guests and visitors as they arrive at the Front Desk or pass through the lobby
• Registers guests and processes necessary paperwork, obtaining credit card and posting of cash payments
• Performs checkouts; obtaining final payment and completes check out in hotel computer system
• Provides guests with information on hotel and facilities upon guest check-in, answer general questions
• Makes change and cashes checks as requested by guest; post charges to guest accounts and master folios promptly and accurately
• Takes reservations for same day arrivals.
• Prepares keys for incoming tours from list provided by Front Office Manager. Prepares folios for departing tours and tour directors
• Coordinates special requests for rollaway and cribs; notifies the switchboard operator and/or Maintenance Department of any items or housekeeping complaints
• Works with the bell staff to provide luggage service to guests
• Notifies Housekeeping of guest checkouts, room changes, updated room status, and unexpected stay-overs in a timely fashion
• Records guest comments or complaints, referring to the managers as necessary
• Assist with operating the main switchboard (PBX) as necessary
• Other duties as assigned

The Front Desk Agent position asks that any candidate be able to demonstrate the following skills or experience:

• Previous experience in a front desk position– Preferred
• Previous hotel/hospitality experience– Preferred
• Fluent in speaking, reading and writing English- Required
• Ability to perform well under pressure- Required
• Valid US Driver’s License– Preferred
• Knowledge of a property management system (Visual One desirable)

What’s In It For You?

• FREE Housing (including linens and all utilities) or Full Hook-Up RV Sites
• FREE WiFi (where available)
• FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
• FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
• FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
• $105/weekMeal Plan covers 3 meals/day in the employee cafeteria
  OR
• FREEMeal Plan covers 3 meals/day in the employee cafeteria

We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education.Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing.www.vailresortscareers.com

The expected pay range is $17.75 . This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 506583
Reference Date:01/03/2025
Job Code Function:Front Office