Front Desk Agent

StepStone Hospitality; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a friendly Front Desk Agent to join their dynamic team. This role involves welcoming guests, managing reservations, and ensuring smooth operations at the front desk. Ideal candidates will possess strong communication skills, a keen attention to detail, and the ability to thrive in a fast-paced environment. With a commitment to exceptional service, you will play a vital role in enhancing the guest experience. Join a supportive team that values personal growth and professionalism, and contribute to a welcoming atmosphere for all visitors.

Qualifications

• Knowledge of hotel departments and functions.
• Good mathematical and computer skills.

Responsibilities

• Register and assign rooms to guests.
• Compute bills, collect payments, and make change for guests.

Skills

Effective Communication

Accurate Reporting

Mathematical Skills

Computer Skills

Education

High School Diploma

Relevant Training

Tools

Office Software

Job description

Join to apply for the Front Desk Agent role at StepStone Hospitality.

Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY.

Responsibilities

1. Register and assign rooms to guests.
2. Issue room keys and escort instructions to Guest Service Agent or directly to guests.
3. Sort and track incoming mail and messages.
4. Transmit and receive messages via all communication channels.
5. Answer inquiries about hotel services, registration, and local directions.
6. Maintain records of room availability and rates.
7. Compute bills, collect payments, and make change for guests.
8. Make, confirm, and cancel reservations through all communication channels.
9. Post charges to guest bills when necessary.
10. Assist with reservations for transportation or entertainment.
11. Deposit guest valuables in the hotel safe deposit box.
12. Use office software accurately and efficiently.
13. Possess full knowledge of each shift, including night audit procedures.

Support Skills

• Excellent command of the English language for effective communication.
• Accurate reporting and assistance with office tasks.
• Adherence to StepStone and hotel policies and procedures.
• Participation in required meetings.

Personal Effectiveness

• Complete projects thoroughly and professionally.
• Adapt to high-pressure situations and embrace change.
• Take responsibility for personal growth.
• Maintain professional appearance and conduct at all times.

Communication Skills

• Understand and convey StepStone's mission and values.
• Express ideas clearly and listen actively.
• Share information timely and respectfully resolve disagreements.

Requirements

• Knowledge of hotel departments and functions.
• Good mathematical and computer skills.
• High school diploma required; relevant training preferred.
• CPR and first aid training are a plus.

Physical Requirements

• Lift and pull a minimum of 20 pounds.
• Perform pushing, bending, stooping, and reaching.
• Manual dexterity, hearing, writing, and typing skills.

Salary: $23 per hour.