Front Desk Agent

GoPova; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training and ongoing support

Career growth opportunities

Collaborative work environment

Job summary

GoPova in Austin, TX is seeking a welcoming Front Desk Agent to be the first contact for visitors and clients. You will handle reception duties, answer calls, provide information about products and services, and support scheduling.

The ideal candidate is organized, professional, and customer-focused, able to multitask and collaborate with teammates. Training is provided and there are opportunities for development in reception, administration, and customer service.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-oriented attitude.
• Good organizational skills and attention to detail.
• Ability to multitask and manage competing priorities.
• Dependable, punctual, and comfortable working with a team.
• Previous reception or customer service experience is an advantage.

Responsibilities

• Welcome visitors and customers with a friendly and professional attitude.
• Answer incoming calls and direct inquiries to the appropriate team members.
• Provide general information about products, services, and company activities.
• Assist visitors with appointments and basic scheduling needs.
• Maintain an organized and welcoming reception area.
• Respond to customer questions and direct more complex requests to the relevant department.
• Identify customer needs and connect interested individuals with appropriate services.
• Support general administrative and clerical activities.
• Coordinate with team members to ensure visitors receive timely assistance.

Skills

Communication

Customer focus

Organization

Multitasking

Punctuality

Teamwork

Customer service experience

Job description

About the Role

We are looking for a welcoming and organized Front Desk Agent to serve as the first point of contact for visitors and customers. This position combines reception responsibilities, customer assistance, and general administrative support. The ideal candidate enjoys helping people, communicating professionally, and keeping daily activities organized.

Responsibilities

• Welcome visitors and customers with a friendly and professional attitude.
• Answer incoming calls and direct inquiries to the appropriate team members.
• Provide general information about products, services, and company activities.
• Assist visitors with appointments and basic scheduling needs.
• Maintain an organized and welcoming reception area.
• Respond to customer questions and direct more complex requests to the relevant department.
• Identify customer needs and connect interested individuals with appropriate services.
• Support general administrative and clerical activities.
• Coordinate with team members to ensure visitors receive timely assistance.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-oriented attitude.
• Good organizational skills and attention to detail.
• Ability to multitask and manage competing priorities.
• Dependable, punctual, and comfortable working with a team.
• Previous reception or customer service experience is an advantage.

What We Offer

• Training and ongoing support.
• Opportunities to develop reception, administrative, and customer service skills.
• A welcoming and collaborative work environment.
• Opportunities for professional development and career growth.
• Compensation based on the position and experience.