Front Desk Agent

The Eliza Jane Hotel; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Maternity/Paternity leave

Pet insurance

401k

Student loan repayment

Job summary

The Eliza Jane Hotel in New Orleans invites an enthusiastic front desk professional to join our hospitality team. You will welcome guests upon arrival, assign rooms and provide information about our property and local attractions.

You will review rates and amenities with guests at check-in, explain payment methods and verify or collect credit card details, and handle all check-in and check-out tasks with professionalism.

Qualifications

• Welcomes guests and assists with room assignment.
• Reviews rates, amenities and hotel details with guests at check-in.
• Explains payment methods and verifies cards on file or collects at arrival.
• Performs all check-in and check-out tasks promptly and accurately.
• Responds to guest requests in a timely and professional manner.

Responsibilities

• Welcome guests and assign rooms.
• Provide information about the hotel, available rooms, rates and amenities during check-in.
• Inform guests about payment methods and verify cards on file or collect upon arrival.
• Perform all check-in and check-out tasks.
• Respond to guest requests in a timely and professional manner.

Skills

Approachable personality

Patient and understanding

Eye for detail

Sense of urgency

Stamina for long shifts

Job description

Both a step back in time and an experience of modern style and luxury, The Eliza Jane sits at the crossroads of New Orleans’ culture and industry. Mirroring the unique diversity and divergent character of our city, this is a place where centuries-old history has bred an unmistakable spirit.

Requested Tasks

• Welcome guests upon their arrival and assign rooms
• Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
• Inform guests about payment methods and verify their credit cards on file or collect upon arrival
• Perform all check-in and check-out tasks
• Respond to requests in a timely and professional manner

Requested Capabilities

• Approachable and personable personality
• Patient and understanding with guests' needs and requests
• Eye for detail
• Sense of urgency to fulfill requests and resolve issues
• Ability to stand for extended periods at a time

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.