Agent Front Desk

InterContinental Hotels Group; New Orleans (LA); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hotel group as a Front Desk Agent where you will create memorable experiences for guests. Your role involves managing bookings, providing local insights, and ensuring a seamless check-in and check-out process. With a focus on excellent communication and problem-solving skills, you will help guests feel at home while maintaining a professional appearance. Flexibility for shifts is essential. Start your journey with us today!

Qualifications

• At least one year of experience in front desk or guest service roles.

Responsibilities

• Manage guest bookings and upselling opportunities.
• Handle cash and credit transactions.
• Check guests in and out efficiently.

Skills

Communication

Problem-Solving

Fluency in Local Language

Basic Math

Computer Skills

Education

High School Diploma

College Degree

Job description

Hotel:

French Quarter-Chateau LeMoyne (MSYCL), 301 Dauphine Street, 70112

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll be the person they rely on for transactions, local insights, and ensuring a seamless experience. You’ll also create a warm atmosphere that makes our guests feel at home.

Key Accountabilities

1. Be the warm welcome that starts a memorable guest experience.
2. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
3. Manage guest bookings, upselling opportunities, and inform guests about ways to enhance their stay.
4. Handle cash and credit transactions.
5. Check guests in and out efficiently, including verifying IDs, issuing room keys, and managing safety deposit boxes.
6. Anticipate guest needs by recording preferences and handling messages, requests, and concerns.
7. Assist guests with bills, local information, and escalate issues to management when needed.
8. Follow safety procedures, report incidents, and wear protective gear as required.
9. Maintain a professional appearance and represent the brand positively.
10. Stay informed about daily events and activities.
11. Assist colleagues with additional duties as needed.

Key Skills & Experiences

1. Excellent communication skills to address guest concerns and compliments.
2. Problem-solving skills to turn issues into positive experiences.
3. Fluency in the local language; additional languages are a plus.
4. Proficiency in reading, writing, basic math, and computer skills.
5. Flexibility to work night, weekend, and holiday shifts.
6. High school diploma or equivalent; college degree is a bonus.
7. At least one year of experience in front desk or guest service roles.
8. Physical strength to lift, push, and pull objects up to 50 lbs (23 kg), including bending and kneeling.

Interested but don't meet every requirement? We encourage you to apply and start your journey with us today.

The listed salary range reflects our current pay scale, which may vary based on various factors including experience, qualifications, and location. Compensation details are at the company's discretion and subject to change.

For accommodations during the application process or inquiries about our staffing policies, please follow the provided links.