Front Desk Agent

Hampton by Hilton; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Life and Supplemental Insurance

Long and Short-Term Disability

401(k) Plan

Professional Growth and Development

Travel Discounts

Compensation Based on Experience

Job summary

Hampton by Hilton in downtown Nashville is seeking a Front Desk Associate who brings warmth, energy, and hospitality to every guest interaction. You’ll be the first voice guests hear and the smile that welcomes them, handling check-ins, cash and credit transactions, and guest requests with grace.

Bring crystal-clear English, a natural warmth, and sharp problem-solving instincts. Stay on your feet with a willingness to help guests explore local music and dining venues while enjoying growth

Qualifications

• A natural, contagious warmth that makes strangers feel like old friends.
• Sharp instincts for solving problems before guests even notice them.
• Comfort with cash handling and credit transactions, with accuracy.
• Crystal-clear English communication, spoken and written.

Responsibilities

• Check-in guests with a warm, professional demeanor.
• Handle cash and credit card transactions accurately.
• Assist guests with requests, directions, and local recommendations.
• Maintain a welcoming front desk area and ensure guest satisfaction.

Skills

Warmth

Problem-solving

Cash handling

English communication

Mobility

Job description

First impressions are everything-and in a city built on unforgettable ones, yours could be the best part of someone's Nashville story. Just steps from the honky-tonks of Broadway and the neon glow of Music City, our front desk is the gateway to it all: the bachelorette parties, the songwriters chasing a break, the families here for their first Grand Ole Opry show. You'll be the first voice they hear and the warm smile that tells them they've arrived somewhere special.

This isn't just check-ins and key cards. It's hospitality as performance art-a little bit Southern charm, a little bit showmanship, and a whole lot of heart.

What You'll Bring to the Stage

• A natural, contagious warmth that makes strangers feel like old friends.
• Sharp instincts for solving problems before guests even notice them.
• Comfort with computers, cash, and credit-handled with confidence and accuracy.
• Crystal-clear English communication skills, spoken and written.
• The stamina for a role that keeps you moving-standing, greeting, lifting up to 20 pounds when needed.

Why This Stage, Why This City

Nashville doesn't do ordinary, and neither do we. Working downtown means being minutes from live music on every corner, James Beard-nominated restaurants, and a skyline that glitters over the Cumberland River. You'll meet travelers from everywhere, swap stories, and maybe pick up a favorite new bar recommendation or two along the way.

The Perks Behind the Performance

• Medical, Dental, and Vision Coverage
• Life and Supplemental Insurance
• Long and Short-Term Disability
• 401(k) Plan
• Professional Growth and Development Opportunities
• Travel Discounts
• Compensation Based on Experience

If you believe hospitality is part art, part heart, and all Nashville-let's talk. Your next great performance starts at the front desk.

Source: Hospitality Online