Front Desk Agent

Embassy Suites Chicago-Naperville; Naperville (IL); On-site; USD 28,000 - 40,000; Full time

Job summary

A leading hotel in Naperville is seeking a dedicated Front Desk Agent to manage front desk operations. This full-time role includes greeting guests, handling reservations, and providing excellent customer service. The ideal candidate will possess strong communication skills, multitasking abilities, and a high school diploma. Experience in hospitality is advantageous.

Qualifications

• Strong phone etiquette and receptionist skills.
• Excellent customer service abilities.
• Experience in front desk procedures and reservations.

Responsibilities

• Manage front desk activities including greeting and checking in guests.
• Handle phone calls and guest inquiries.
• Ensure a pleasant guest experience.

Skills

Phone Etiquette

Customer Service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Company Description

Embassy Suites Chicago-Naperville is an all-suite hotel located off I-88 in Naperville, IL. We are two miles from DuPage Children’s Museum and a short distance from various restaurants and corporate offices. Downtown Chicago and O'Hare International Airport are both within a half-hour drive. Our hotel features an indoor pool, a fitness center, and is surrounded by excellent dining options.

Role Description

This is a full-time on-site role located in Naperville, IL. The Front Desk Agent will be responsible for managing front desk activities, including greeting and checking in guests, handling reservations, and ensuring a pleasant guest experience. Other daily tasks include answering phone calls, addressing guest inquiries and providing excellent customer service.

Qualifications

• Strong Phone Etiquette and Receptionist Duties skills
• Excellent Customer Service and Communication skills
• Experience with handling Reservations and front desk procedures
• Ability to multitask in a fast-paced environment
• High school diploma or equivalent; hospitality experience is a plus
• Knowledge of hotel management software is advantageous