Hampton Inn Chicago Downtown-North Loop - Front Desk Agent

Aimbridge Hospitality; Chicago (IL); On-site; USD 38,000 - 42,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Agent for the Hampton Inn Chicago Downtown-North Loop. The role focuses on delivering exceptional customer service and managing guest interactions efficiently. Candidates should have a high school diploma and preferably experience in hospitality, with a strong emphasis on communication and multitasking skills.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests with a friendly demeanor.
• Effectively convey information and address guest inquiries.
• Evaluate and select among alternative courses of action to resolve concerns.
• Manage multiple tasks efficiently including handling reservations.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Hampton Inn Chicago Downtown-North Loop - Front Desk Agent Address 68 E Wacker Place, Chicago, IL, 60601 Compensation $18.50/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Located in the heart of the city, Hampton Inn Chicago Downtown/N Loop/Michigan Ave is just 2 blocks away from Millennium Park. This hotel offers a 24-hour fitness center and free hot breakfast buffet. Free WiFi access is available. Each room at Downtown Chicago’s Hampton Inn N Loop/Michigan Ave includes a 42-inch flat-screen HDTV, a desk and a coffee machine. Ironing facilities are also provided.

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