Front Desk Agent

Hyatt Hotels; Joliet (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality management company seeks a Front Office Agent in Joliet to provide courteous service during check-in and checkout while maximizing room revenue and occupancy. Responsibilities include answering guest inquiries, handling cash policies, and maintaining high service standards. Ideal candidates will be reliable, possess good communication skills, and have the ability to multitask effectively in a dynamic environment.

Qualifications

• Excellent communication and interpersonal skills.
• Computer skills required; customer service experience preferred.
• Ability to multitask, prioritize, and maintain high standards.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, and entertainment.
• Handle check-ins and checkouts courteously and efficiently.
• Operate all relevant hotel computer systems.

Skills

Communication

Interpersonal skills

Multitasking

Education

High School diploma or equivalent

College coursework in a related field

Job description

Compensation Type: Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a leading player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with an expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20B in asset value and generates over $5B in revenue. Highgate offers expert guidance throughout all stages of the hospitality property cycle and has the capability to develop bespoke hotel brands, utilizing industry-leading revenue management tools to optimize performance and asset value. The company is headquartered in London, New York, Dallas, and Seattle.

Location

Fairfield Inn South Joliet, 1501 Riverboat Center, Joliet, IL 60431

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The position requires flexibility to work different shifts, including 3 to 11 p.m. and 11 p.m. to 7 a.m.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions listed in the Red Book.
4. Familiarize with all in-house groups and restricted dates.
5. Obtain necessary information for room reservations and follow rate-quoting procedures.
6. Understand hospitality terminology and emergency procedures.
7. Handle check-ins and checkouts courteously and efficiently.
8. Use proper radio etiquette when communicating with staff.
9. Operate all relevant hotel computer systems.
10. Complete shift tasks and reports accurately and timely.
11. Maintain a clean work environment and promote guest programs.
12. Assist guests with safe deposit boxes and other needs.

Qualifications

1. College coursework in a related field is helpful.
2. High School diploma or equivalent required.
3. Computer skills required; customer service experience preferred.
4. Excellent communication and interpersonal skills.
5. Ability to multitask, prioritize, and maintain high standards of appearance and conduct.
6. Reliable attendance and adherence to hotel standards.
7. Ability to handle problems proactively and maintain confidentiality.
8. Cross-training in other hotel areas is desirable.