VOCO -The Shelby, Myrtle Beach: Front Desk Agent (Full-Time)

Springboard Hospitality; Myrtle Beach (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hotel management company as a Front Desk Guest Service Agent, where your commitment to guest satisfaction will create memorable experiences. In this role, you'll be the first point of contact for guests, ensuring smooth operations and high hospitality standards. Your attention to detail and excellent communication skills will help turn ordinary stays into extraordinary memories. With a culture that values training and career growth, this position offers a dynamic work environment and opportunities for personal development. If you thrive in a fast-paced setting and are passionate about hospitality, this role is for you!

Benefits

PTO

Health Insurance

401K

Employee Hotel Discounts

Cell Stipend

Dry Cleaning

Bonuses

Career Development Programs

Qualifications

• 1+ years of experience in front desk or hotel operations.
• Knowledge of Opera system preferred; proficiency in Microsoft Office.

Responsibilities

• Greet and register guests, handle reservations, and assist with concierge duties.
• Process check-ins, assign rooms, and communicate hotel amenities.
• Handle VIP and overbooked guests, resolve complaints, and maintain organized work area.

Skills

Front Desk Operations

Customer Service

Multitasking

Communication Skills

Bilingual Skills

Microsoft Office Proficiency

Opera System Knowledge

Job description

Job Details

Job Location: VOCO The Shelby Myrtle Beach - Myrtle Beach, SC

Salary Range: $15.00 Hourly

Description

Front Desk Guest Service Agent

At The Shelby, we craft unforgettable experiences by providing warm welcomes and genuine service. As a Front Desk Guest Service Agent, you'll be key in creating memorable moments for our guests, ensuring smooth operations and high standards of hospitality. Your attention to detail and commitment to guest satisfaction will turn ordinary stays into extraordinary memories.

About Our Company

Springboard Hospitality is a leading third-party hotel management company with over 30 years of experience transforming lifestyle hotels across Hawaii to Florida. Our diverse team of innovators, storytellers, and community leaders is dedicated to going above and beyond to deliver exceptional hotel experiences and empower careers in hospitality.

We value a culture of intentionality, training, and career growth, maintaining zero corporate turnover during the pandemic and positioning for future success. Learn more at https://www.springboardhospitality.com.

About VOCO, an IHG Hotel

VOCO, IHG’s fastest global expansion, embodies a welcoming and approachable spirit, blending local charm with relaxed elegance. The Shelby Myrtle Beach offers modern coastal comfort, personalized service, and a vibrant atmosphere. Renovations are scheduled for completion by Spring 2025.

Role Overview

Greet and register guests, deliver excellent service, and settle accounts. The role involves working regular front desk shifts and other duties as needed.

Scope & Team

• Reports to Front Office Manager/Night Manager

• Supports front office, sales, and guest experience teams

Responsibilities

• Register guests, handle reservations, and assist with concierge duties

• Maintain knowledge of hotel features, services, and room availability

• Process check-ins, assign rooms, and communicate hotel amenities

• Handle VIP and overbooked guests, resolve complaints, and maintain organized work area

• Manage guest accounts accurately and monitor room availability

Follow procedures for cash handling and shift handovers

Qualifications

Experience: 1+ years in front desk or hotel operations

Skills: Knowledge of Opera system preferred; proficiency in Microsoft Office; bilingual skills a plus; excellent communication and multitasking abilities; ability to work under pressure and maintain confidentiality.

Additional Expectations

• Adhere to company policies and safety procedures

• Flexible working hours, including weekends and holidays

Benefits

Competitive salary, PTO, health insurance, 401K, employee hotel discounts, bonuses, and career development programs. Additional perks include cell stipend, dry cleaning, and more.

Our core values are CONNECTED, INDEPENDENT, COLLABORATIVE, PERSONALIZED, and DYNAMIC, guiding our approach to hospitality and teamwork.

We are an equal opportunity employer committed to diversity and inclusion, providing reasonable accommodations as required by law.