Front Desk Agent

Raines Company; Mount Pleasant (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to provide exceptional service to guests. In this vital role, you'll be the first point of contact, ensuring a warm welcome and efficient handling of inquiries and reservations. With a focus on maintaining high hospitality standards, you'll address guest concerns swiftly and professionally. This position offers opportunities for career advancement within a supportive and family-oriented culture. Join a company that values relationships and provides a rewarding work environment.

Benefits

Medical/Dental/Vision benefits

Generous PTO program

Points-based bonus

Daily pay

Employee Referral bonus program

Opportunities for career advancement

Qualifications

• Customer service or guest-related experience required.
• Proficiency in Microsoft Office or similar software.

Responsibilities

• Greet guests courteously and handle inquiries professionally.
• Post charges, collect payments, and manage cash procedures.

Skills

Customer service

Problem-solving

Multi-tasking

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

PMS

Quore

PBX

Job description

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Raines Co. - Your Future is Now

Position Summary:

The Front Desk Agent is responsible for greeting guests courteously, handling inquiries, check-in/out procedures, and room reservations.

We Offer:

• Medical/Dental/Vision benefits
• Generous PTO program
• Points-based bonus
• Daily pay
• Employee Referral bonus program
• Opportunities for career advancement within a recognized, rewarding culture

Founded in 1988 as a family-owned business, Raines has grown into a comprehensive development, management, and investment company, operating leading hotel brands and boutique hotels. We maintain a family-oriented culture focused on building relationships with employees, partners, and communities.

Essential Functions:

• Assist guests efficiently, courteously, and professionally
• Maintain high service and hospitality standards
• Address guest concerns promptly and satisfactorily
• Post charges, collect payments, and handle cash procedures
• Manage guest mail and messages professionally and privately
• Know hotel brands, programs, and offers
• Communicate effectively with departments and management about guest feedback
• Respond swiftly to calls, visitors, and team requests at the front desk
• Understand hotel safety and emergency procedures

Qualifications:

• High school diploma, GED, or equivalent
• Customer service or guest-related experience
• Proficiency in Microsoft Office or similar
• Experience in hospitality as a front desk agent or similar role preferred
• Knowledge of hotel systems like PMS, Quore, PBX preferred
• Fluent in English with excellent communication skills
• Strong problem-solving, multi-tasking, and interpersonal skills under pressure

Raines is an Equal Opportunity Employer committed to diversity and inclusion. We prohibit discrimination and harassment based on protected characteristics. Pre-employment background check required.