Holiday Inn Express Nashville Downtown - Front Desk Agent

Aimbridge Hospitality; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for the Holiday Inn Express Nashville Downtown. This role is pivotal in delivering exceptional customer service and ensuring a seamless guest experience. Responsibilities include managing guest interactions, handling reservations, and maintaining efficient front desk operations. Ideal candidates have a high school diploma and familiarity with hotel management software.

Benefits

Daily Pay options

Medical, Dental, and Vision Insurance

Disability Income (Short and Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide outstanding service with a friendly and warm demeanor.
• Convey information clearly and address guest inquiries promptly.
• Evaluate and resolve guest concerns efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Holiday Inn Express Nashville Downtown - Front Desk Agent

Join us to apply for the Holiday Inn Express Nashville Downtown - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is the key to our guest experience, mastering customer service and communication to ensure a seamless and inviting stay for all guests. This role involves managing guest interactions and maintaining efficient front desk operations.

Key Responsibilities

• Customer Service Excellence: Provide outstanding service with a friendly and warm demeanor. Demonstrate the ability to enhance guest satisfaction.
• Communication: Convey information clearly, address guest inquiries promptly, and maintain strong verbal and written communication skills.
• Problem-Solving: Evaluate and resolve guest concerns efficiently.
• Multitasking: Handle reservations, check-ins, and check-outs effectively.
• Financial Skills: Understand and work with financial information, perform basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Eligible full-time employees enjoy a benefits package including:

• Daily Pay options
• Medical, Dental, and Vision Insurance
• Disability Income (Short and Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

About Our Property

Located in downtown Nashville, our hotel features 287 guestrooms, over 10,000 sq. feet of meeting space, a seasonal outdoor pool, and modern amenities like high-speed Wi-Fi, iHomes, and Keurig coffee makers. We are close to major attractions such as Bridgestone Arena, Music City Center, and the Ryman Auditorium.