Microtel Inn & Suites Marianna - Front Desk Agent

Aimbridge Hospitality; Marianna (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for their Microtel Inn & Suites in Marianna, Florida. This role is pivotal in ensuring an excellent guest experience through outstanding customer service and effective communication. The Front Desk Agent will manage guest interactions, handle reservations, and maintain efficient front desk operations. Ideal candidates should possess a high school diploma and have experience in hotel management.

Benefits

Medical, Dental, and Vision Insurance

Disability Income (Short and Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Daily Pay available

Qualifications

• High school diploma or equivalent required.
• Hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide outstanding customer service to enhance guest satisfaction.
• Convey information effectively and address guest inquiries promptly.
• Resolve guest concerns efficiently and handle reservations.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Hotel or related experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Address: 4959 White Tail Dr, Marianna, FL, 32448

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent plays a vital role in guest experience, focusing on customer service and communication to ensure a seamless, inviting stay for all guests. This role involves managing guest interactions and maintaining efficient front desk operations.

KEY SKILLS & RESPONSIBILITIES

1. Customer Service Excellence: Provide outstanding service with a friendly demeanor to enhance guest satisfaction.
2. Communication: Convey information effectively and address guest inquiries promptly, using strong verbal and written skills.
3. Problem-Solving: Resolve guest concerns efficiently by evaluating and choosing among options.
4. Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
5. Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

• Initial waiting period applies; full-time employees may qualify for benefits.
• Daily Pay available; ask your Recruiter for details.
• Medical, Dental, and Vision Insurance
• Disability Income (Short and Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

Our Microtel Inn & Suites by Wyndham Marianna is pet-friendly and conveniently located off I-10 near Florida Caverns State Park. We offer meeting spaces, data, fax, and copy services, and accommodate group rates for events and meetings.