Front Desk Agent

White Lodging; Milwaukee (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling via app

401(k) with company match

PTO with rollover

Wellness tools

Tuition reimbursement

Discounts on hotel rooms, dining, and旅

Growth opportunities

Employee Assistance Program (EAP)

Insurance: medical, dental, vision (on

Job summary

White Lodging in Milwaukee, WI is seeking a full-time Front Desk Agent to join our team. This role offers a 3:00 PM to 11:00 PM schedule with weekend availability and starts at $17 per hour.

You will welcome guests, check them in/out, and help ensure a seamless front desk experience in a dynamic hotel environment. Ideal candidates have strong communication, a guest-first mindset, and the ability to adapt to changing needs.

Qualifications

• Strong communication skills and a customer-first mindset are essential.
• Ability to thrive in a dynamic, guest-facing environment.
• Hospitality experience is helpful but not required.

Responsibilities

• Greet and register hotel guests.
• Check guests in and out efficiently and warmly.
• Handle reservations and room locations, rates and services knowledge.
• Maintain lobby and entrance cleanliness and security of guest information.
• Respond to guest concerns or complaints professionally.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience helpful

Stamina for long shifts

Job description

Description

The Spring Hill Suites by Marriott is looking to add a full time Front Desk Agent to the team!

Description

The Spring Hill Suites by Marriott is looking to add a full time Front Desk Agent to the team! We are looking for someone who can commit to a 3 pm to 11 pm schedule, with weekend availability. If you enjoy creating memorable experiences, meeting new people, and working on a high functioning team - you may be the right fit! Compensation for this role starts at $17 per hour.

In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Who We Are

White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
  • Medical, dental, and vision insurance — starting day 1
  • Life and disability insurance
  • Paid parental leave

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.