Front Desk Agent

StepStone Hospitality; Miami Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Miami Beach is seeking a dedicated hotel staff member. The ideal candidate will manage guest inquiries, handle reservations, and ensure smooth operations. Candidates must possess strong communication and mathematical skills, alongside hotel experience. Join a team that values professionalism and personal growth.

Qualifications

• Must have hotel experience.
• Comprehensive knowledge of hotel departments and functions.
• CPR and first aid training preferred.

Responsibilities

• Issue room keys and escort instructions to guests.
• Answer inquiries about hotel services and reservations.
• Compute bills and collect payments.

Skills

Mathematical Skills

Computer Skills

Communication

Listening

Education

High School Education

Job description

• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit

Requirements

• Must have hotel experience.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education required. Relevant training and experience and additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
• Understands and communicates the Stepstone Mission and Core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, reading.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

EOE / M / F / V / D

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