Turndown Attendant

The Seagate Hotel, Golf & Beach Club, Autograph Collection; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

The Seagate Hotel, Golf & Beach Club, Autograph Collection is seeking a Turndown Attendant responsible for preparing guest rooms for nighttime comfort. The role focuses on ensuring cleanliness and luxury standards are met while enhancing guest experience.

Ideal candidates will have prior housekeeping experience, a friendly demeanor, and be detail-oriented. Flexibility to work nights, weekends, and holidays is essential. Join our team to provide exceptional service and create lasting memories for our guests.

Qualifications

• Previous housekeeping or hospitality experience preferred.
• Ability to communicate clearly in English.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Perform nightly turndown service in guest rooms.
• Refresh guest rooms and replace towels and amenities.
• Create a welcoming evening ambiance for guests.
• Respond promptly to guest requests.

Skills

Attention to detail

Effective communication

Proactive work ethic

Guest-focused attitude

Ability to manage multiple tasks

Job description

About The Job

Turndown Attendant is responsible for delivering an elevated evening guest experience by preparing guest rooms for nighttime comfort and relaxation. This role ensures rooms are refreshed, organized, and presented to the highest cleanliness and luxury standards while supporting the overall housekeeping operation at The Seagate Hotel.

What You Do

• Perform nightly turndown service in assigned guest rooms, ensuring all standards of cleanliness and presentation are met
• Refresh guest rooms by removing trash, replacing towels, restocking amenities, and tidying surfaces
• Properly prepare beds for turndown, including neatly folding linens and placing pillows, notes, and menus
• Replenish in-room items such as glasses, ice buckets, toilet paper, and guest amenities
• Close drapes, adjust lighting, and create a welcoming evening ambiance for guests
• Handle guest items with care by neatly organizing belongings and re-hanging robes when needed
• Remove dirty dishes and ensure all areas are clean and orderly
• Refresh special touches such as flowers as needed
• Clean and reset guest bedrooms and bathrooms according to hotel standards
• Maintain and organize cleaning carts, linen closets, and work areas
• Complete assigned tasks and required documentation accurately and on time
• Respond promptly and professionally to guest requests and special needs
• Assist teammates in maintaining cleanliness in public spaces and back-of-house areas
• Follow all hotel policies, procedures, and safety standards
• Attend all required trainings and maintain flexibility in scheduling as needed

What You Bring To The Table

• Previous housekeeping or hospitality experience preferred, but not required
• Ability to communicate clearly, professionally, and courteously in English
• Strong attention to detail and commitment to high cleanliness standards
• Friendly, approachable, and guest-focused attitude
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Strong judgment, reliability, and a proactive work ethic
• Flexibility to work evenings, weekends, holidays, and varying schedules
• Ability to work independently and as part of a team
• Comfort working in a professional hospitality environment
• Ability to stand and walk for extended periods
• Ability to lift and carry up to 40–50 pounds regularly
• Ability to push carts weighing up to 250 pounds
• Ability to bend, stoop, squat, stretch, and perform repetitive motions throughout the shift
• Manual dexterity to operate cleaning equipment and complete tasks efficiently
• Ability to work indoors and occasionally outdoors in varying conditions