Guest Services Agent

Pyramid Global Hospitality; Portland (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Supplemental Medical insurance

Basic Life and accidental dismembering

Life insurance buy ups

Employee assistance programs

Competitive matching 401 k

Pet insurance

Hotel discounts program

Paid time off

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent to deliver exceptional guest service at our Portland property. You will check in guests, share information about hotel amenities, and be a friendly, knowledgeable source for local area insights.

The role requires an outgoing personality, strong communication skills, and the ability to handle a fast-paced environment. Weekend and holiday shifts are required.

Qualifications

• Outgoing and engaging personality is essential.
• Strong verbal and written communication skills are required.
• Basic computer skills are needed.
• Ability to work in a fast-paced environment.
• Ability to stand for the duration of the shift.
• Availability to work weekends and holidays.

Responsibilities

• Provide exceptional customer service with a welcoming first impression at check-in.
• Assist guests with information about hotel amenities and local area.
• Resolve guest issues and surprise them with thoughtful service recovery (WOW).
• Promote and sell hotel programs and services.
• Coordinate with other departments and follow procedures for postings and deposits.

Skills

Outgoing and engaging personality

Verbal and written communication

Computer skills

Fast-paced work adaptability

Stand for shift

Weekend/holiday flexibility

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. In addition to competitive salary and bonus packages we also offer a comprehensive benefits program.

• Medical, dental and vision insurance
• Supplemental Medical insurance
• Basic Life and accidental dismemberment
• Life insurance buy ups
• Employee assistance programs
• Competitive matching 401 k
• Pet insurance
• Hotel discounts program
• Paid time off

What You Will Have An Opportunity To Do

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What are we looking for?

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.