Front Desk Agent

Highgate Hotels L.P.; Memphis (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Highgate Hotels L.P. seeks a Front Office Agent for the Hampton Inn Memphis Walnut. Responsibilities include delivering exceptional customer service during guest interactions, managing check-ins and checkouts efficiently, and ensuring compliance with hotel policies. Ideal candidates will have a strong background in hospitality and excellent communication skills, contributing to a welcoming atmosphere for guests.

Qualifications

• Experience in hospitality preferred.
• Effective verbal and written communication skills.
• Ability to handle confidential information.

Responsibilities

• Provide attentive, courteous service during check-in and checkout.
• Answer guest inquiries and assist with reservations.
• Balance and prepare shift paperwork according to hotel standards.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Education

High School diploma or equivalent

College coursework in related field

Tools

Front desk computer systems

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. With a portfolio exceeding $20B in assets and over $5B in revenues, Highgate operates in key U.S. markets including New York, Boston, Miami, San Francisco, and Honolulu, and is expanding globally. The company provides expert guidance throughout all stages of the hospitality property cycle, develops bespoke hotel brands, and utilizes industry-leading revenue management tools. Headquartered in London, New York, Dallas, and Seattle, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location

Hampton Inn Memphis Walnut
33 Humphreys Center Drive
Memphis, TN 38120

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and promotions listed in the Red Book.
• Be familiar with all in-house groups.
• Monitor closed out and restricted dates.
• Obtain necessary information when taking reservations and follow rate-quoting procedures.
• Be familiar with hospitality terminology.
• Know emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper radio etiquette when communicating with staff.
• Operate all relevant front desk computer systems.
• Complete shift checklist tasks efficiently.
• Perform bucket checks, room rate verification, and housekeeping reports.
• Balance and prepare shift paperwork according to hotel standards.
• Promote and market guest programs and promotions.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Qualifications

• College coursework in related field helpful.
• Experience in hospitality preferred.
• High School diploma or equivalent required.
• Computer skills required.
• Customer service experience preferred.
• Maintain a warm, friendly demeanor.
• Effective verbal and written communication skills.
• Ability to multitask and prioritize.
• Maintain regular attendance and professional appearance.
• Comply with hotel standards and regulations.
• Show initiative and problem-solving skills.
• Ability to handle confidential information.
• Cross-train in other hotel areas if needed.
• Perform other duties as assigned.