Front Desk Agent

Common Bond Hotel Collection; Louisville (KY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hotel collection is looking for a friendly Front Desk Agent to enhance guest experiences. This role focuses on providing top-notch customer service throughout the check-in and check-out process. Ideal candidates will have a strong background in customer service, excellent communication skills, and a passion for hospitality.

Qualifications

• Entry-level position with customer service experience preferred.
• Excellent communication and interpersonal skills required.
• Detail-oriented with flexibility to work varied shifts.

Responsibilities

• Provide exceptional service to guests upon check-in and check-out.
• Maintain knowledge of hotel services to assist guests effectively.
• Collaborate with housekeeping for room readiness and guest satisfaction.

Skills

Communication

Problem Solving

Organization

Education

High school diploma or equivalent

Tools

Hotel management systems

Job description

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Job Summary

Myriad Hotel is seeking a friendly and customer-focused Front Desk Agent to join our hospitality team. The Front Desk Agent is the first point of contact for guests, providing exceptional service and ensuring a smooth check-in and check-out process. Responsibilities include assisting guests with parking, providing directions to local attractions, and creating a welcoming and memorable experience through personalized service.

Job Details

• Title: Front Desk Agent
• Compensation: $16/hr

Responsibilities

• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Maintain knowledge of room types, rates, and hotel services to provide accurate information.
• Recommend local attractions, restaurants, and transportation options.
• Arrange transportation, tours, and reservations based on guest preferences.
• Handle requests for amenities, additional services, or special arrangements efficiently.
• Collaborate with housekeeping to ensure room readiness and address guest needs.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills for handling inquiries and complaints.
• Proficiency with hotel management systems.
• Detail-oriented with good organizational skills.
• Flexibility to work evenings, weekends, and holidays.

If you are passionate about creating memorable guest experiences, apply now. We look forward to speaking with you!

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Industry: Hospitality