Front Desk Agent

White Lodging; Louisville (KY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance and Disability Security

Paid Parental Leave

DailyPay option

Employee Assistance Program (EAP)

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Unlimited referral bonuses

Leadership development and tuition"

Hotel room and travel discounts

Growth opportunities

Job summary

White Lodging in Louisville, KY is seeking a Front Desk Agent to greet guests warmly and start an exceptional stay with friendly, attentive service.

You will check guests in and out, handle front-desk cash procedures, answer questions, coordinate with hotel teams, and help keep the lobby clean and secure.

Qualifications

• Strong communication skills.
• Customer service mindset.
• Flexibility and adaptability in varying situations.
• Team-oriented and collaborative mindset.
• Outgoing personality with a positive attitude.
• Hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods; available for long hours, weekends, and holidays.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and follow all cash handling and accounting procedures.
• Develop knowledge of hotel services, locations, rates, and amenities.
• Assist in maintaining lobby cleanliness and appearance.
• Ensure security and confidentiality of guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexible/adaptive

Team oriented

Outgoing personality

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

What You’ll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You’ll Bring

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

Other information:

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.