Front Desk Agent

White Lodging; Louisville (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay option

Employee Assistance Program (EAP)

401(k) with company match

Vacation/PTO with rollover

Discounts on hotel rooms, dining, ande

Job summary

White Lodging is seeking a Front Desk Agent in Louisville, KY to welcome and register hotel guests, manage reservations, and ensure a seamless check-in/check-out experience. The role requires strong communication, a customer-first mindset, and the ability to thrive in a fast-paced hotel setting.

Prior hospitality experience is helpful but not required, and flexibility for long hours, weekends, and holidays is expected.

Qualifications

• Strong communication skills.
• Customer-first mindset and hospitality focus.
• Ability to adapt to a fast-paced, guest-facing environment.
• Willingness to work long hours, weekends, and holidays as needed.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and follow all cash handling and accounting procedures.
• Develop knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Job description

Description

Full-time and part-time positions available!

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Description

Full-time and part-time positions available!

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

What You\'ll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations


• Check guests in and out efficiently and in a friendly manner


• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures


• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings


• Assist in maintaining the cleanliness of the lobby and entrance


• Ensure security and confidentiality of all guest and hotel information


• Effectively respond to and resolve guest concerns or complaints


• Perform other duties as assigned

What You\'ll Bring

• Strong communication skills


• A passion for customer service


• The ability to be flexible and adapt to any situation


• A desire to work as part of the front desk team


• An outgoing personality with a positive attitude


• Previous hospitality experience is helpful but not required


• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)


• Life Insurance and Disability Insurance


• Paid Parental Leave


• DailyPay option


• Employee Assistance Program (EAP)


• 401(k) with company match


• Vacation/Paid Time Off (PTO) with rollover


• Complimentary wellness tools


• Unlimited referral bonuses


• Leadership development and tuition reimbursement


• Discounts on hotel rooms, dining, and other travel/entertainment experiences


• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.