Front Desk Agent

Hyatt House / Hyatt Place LAX / Century Blvd; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading hotel located near LAX as a Front Desk Agent. You'll welcome guests and ensure their stay is exceptional while managing check-ins and providing valuable local insights. With a focus on customer service, the ideal candidate will thrive in a fast-paced hotel environment, showcasing excellent communication and problem-solving skills. Training is provided for the right candidate who is passionate about hospitality.

Benefits

401k

Health/Dental/Vision/Life Insurance

Management Development Program

Team and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Qualifications

• Exceptional customer service skills to make guests feel valued.
• Strong communication abilities; fluency in English, Spanish preferred.
• Prior front desk experience in a brand or luxury hotel is ideal.

Responsibilities

• Welcome guests with a smile and manage check-ins and check-outs efficiently.
• Provide local insights and handle inquiries with professionalism.
• Ensure guest satisfaction by addressing issues promptly.

Skills

Customer Service

Communication

Problem Solving

Flexibility

Tools

Microsoft Office

Hotel-specific platforms

Job description

Are you a people person with a passion for hospitality? Do you thrive in fast-paced environments and enjoy making every guest's stay memorable? If so, we want YOU to be the welcoming face of Hyatt Place Hyatt House LAX Century Blvd located in the heart of Los Angeles by the airport!

Your Role:

As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring their stay is nothing short of exceptional. Your responsibilities will include:

• Greeting Guests: With a smile, warm welcome, and friendly demeanor.
• Managing Check-ins and Check-outs: Efficiently and accurately.
• Providing Local Insights: Helping guests explore the best of Los Angeles.
• Handling Reservations and Inquiries: With professionalism and attention to detail.
• Ensuring Guest Satisfaction: Addressing any issues promptly and courteously.

What We're Looking For:

• Exceptional Customer Service Skills: A knack for making people feel valued.
• Strong Communication Abilities: Both verbal and written.
• Problem-Solving Proficiency: Quick thinking and effective resolution skills.
• Flexibility: Available to work various shifts, including weekends and holidays.
• Experience: Prior hotel or customer service experience is a plus, but not required.

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program
• We are conveniently located within walking distance from multiple public transportation stations for easy commuting

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, you are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

What you will be doing:

In this role you will welcome guests, manage their information, distribute keys and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements to be successful in this role:

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (Opera, Colleague Advantage, Zingle, BOB).
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Fluency in English: additional languages preferred. Spanish language skills are highly desired.
• Flexible schedule required for days, weekends, and holidays
• Proficient in Microsoft and software systems
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Source: Hospitality Online