Front Desk Agent

Homewood Suites Santa Clarita; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Los Angeles is looking for a Front Desk Agent to deliver outstanding service to guests. Responsibilities include check-in/check-out procedures, managing payments, and assisting with guest inquiries. The ideal candidate will possess strong communication skills, the ability to handle stressful situations, and be a team player.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills necessary.
• Proficiency in Windows and office software expected.

Responsibilities

• Check guests in and out, manage payments, and handle guest requests.
• Maintain cleanliness of the front desk and lobby area.
• Coordinate with housekeeping for room readiness.

Skills

Communication

Customer Service

Problem Solving

Conflict Resolution

Education

High school diploma or equivalent

Tools

Windows operating systems

Office software

Job description

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Key Responsibilities :

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements :

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.