Front Desk Agent

Excel Hotel Group; Los Angeles (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality group is seeking a Front Desk Agent to ensure a welcoming atmosphere and provide excellent customer service. Responsibilities include checking guests in and out, processing payments, and addressing guest inquiries. Join a company with great benefits including medical, dental, and a travel discount program, and opportunities for career growth.

Benefits

Medical benefits

Dental benefits

Life insurance

Paid Time Off (PTO)

401k with company match

Travel discount program

Opportunity for promotion

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software.

Responsibilities

• Welcomes guests in a friendly and professional manner.
• Processes all cash and credit card transactions accurately.
• Responds appropriately to guest complaints.

Skills

Customer Service

Communication

Problem Solving

Tools

Hotel Management System

Email

Word Processing

Spreadsheet Software

Job description

Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting / securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
• Excellent benefits include : Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.