Front Desk Agent

Warnercentermarriott; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel company is seeking a Front Desk Agent in Los Angeles. The role involves welcoming guests, managing check-ins/check-outs, and ensuring a positive experience. Candidates should possess excellent communication skills and prior customer service experience. This is an entry-level full-time position with opportunities for growth.

Qualifications

• High school diploma required; college coursework in hospitality a plus.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests and ensure a smooth check-in/out process.
• Manage reservations and guest inquiries.
• Address guest concerns and coordinate with staff for solutions.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Some college coursework in hospitality

Tools

Microsoft Office

Hotel management software

Job description

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Description

The Front Desk Agent is the first point of contact for guests at the hotel, responsible for delivering excellent customer service and ensuring a smooth check-in/check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest requests and concerns in a professional and courteous manner.

Division Marriott Warner Center

Description

The Front Desk Agent is the first point of contact for guests at the hotel, responsible for delivering excellent customer service and ensuring a smooth check-in/check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest requests and concerns in a professional and courteous manner.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system.
• Answer phone calls, respond to inquiries, and provide information about the hotel’s services, amenities, and local attractions.
• Manage reservations, including booking rooms, updating guest information, and processing payments.
• Address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed.
• Maintain a clean and organized front desk area.
• Process guest payments, handle cash and credit transactions, and prepare necessary reports.
• Assist with concierge services, providing recommendations for dining, transportation, and activities.
• Follow all hotel policies and procedures, including safety and security protocols.
• Perform other duties as assigned by the Front Desk Supervisor or Manager.
  
  

Experience and Education

• High school diploma or equivalent required; some college coursework in hospitality or a related field is a plus.
• Previous experience in customer service, hospitality, or a front desk role preferred.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office and hotel management software (experience with property management systems is a plus).
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent problem-solving skills and a customer-focused attitude.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Professional appearance and demeanor.
• Ability to work all shifts including weekends and holidays
  
  

Position Requirements

Successful completion of a background check is required prior to employment

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Warner Center Marriott Woodland Hills by 2x

Get notified about new Front Desk Representative jobs in Los Angeles, CA.

Guest Service Representative - Full Time

Administrative Assistant, Human Resources

Guest Service Agent (Front Desk Agent)06/18/2025 - Rooms

Administrative Assistant, Experience Design (XD)

Receptionist / Customer Service Representative

West Hollywood, CA $19.08-$19.08 3 months ago

Los Angeles Metropolitan Area $10,000.00-$43,357.00 1 year ago

Guest Services Representative (Crypto.com Arena)

West Hollywood, CA $20.00-$22.00 1 week ago

Administrative Assistant, Marketing - Social, Planning, and Operations

Hermosa Beach, CA $18.00-$19.00 6 days ago

Front Desk Agent - Marriott Beverly Hills

Manhattan Beach, CA $19.00-$20.00 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.