Front Desk Agent

Peachtree Group Hospitality Management; Lone Tree (IA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to join their team. This entry-level position is perfect for individuals passionate about providing exceptional customer service and ensuring guest satisfaction. In this role, you will be responsible for processing check-ins and check-outs, handling payments, and assisting guests with their requests. With a comprehensive benefits package and a supportive work environment, this opportunity is ideal for those looking to grow in the hospitality industry while making a positive impact on guests' experiences.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to communicate effectively and professionally.

Responsibilities

• Process check-ins and check-outs while securing payments.
• Assist guests with reservations and requests in a timely manner.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

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Description

The Front Desk Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. This role requires high standards of quality to ensure guest satisfaction. The position involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while adhering to brand standards.

Job Details

The Front Desk Agent's duties include processing check-ins/outs, securing payments, verifying and adjusting billing, and assisting guests with reservations and requests promptly and professionally. Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match, Paid Holidays, Paid Time Off, access to our Employee Assistance Program, and other perks.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality