Front Desk Agent

Peachtree Hospitality Management; Lone Tree (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Agent to join their team. This role is pivotal in ensuring guest satisfaction through exceptional service and attention to detail. You will be responsible for managing check-ins and check-outs, securing payments, and assisting guests with reservations. The company values work-life balance and offers a comprehensive benefits package, including medical and dental insurance, a generous 401(k) match, and paid time off. If you are passionate about hospitality and enjoy creating memorable experiences for guests, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Ability to handle guest requests and complaints professionally.

Responsibilities

• Process check-ins and check-outs efficiently.
• Assist guests with reservations and special requests.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Hospitality Management Degree

Job description

The Front Desk Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.