Front Desk Agent

Candlewood Suites® Hotels; Lawrence Township (NJ); On-site; USD 17,000 - 25,000; Full time

Job summary

Candlewood Suites Hotels is seeking a frontline Guest Service Associate in Lawrence Township, NJ. You will welcome guests, manage bookings, process payments, and ensure check-in/out is smooth and friendly.

Strong communication, problem-solving, and basic math and computer skills are required. Fluency in the local language is helpful, with an inclusive team culture embracing diversity.

Qualifications

• Excellent communication skills to handle guest concerns and compliments.
• Problem-solving skills to turn issues into positive guest experiences.
• Fluency in the local language is helpful; additional languages are a plus.
• Basic reading, writing, math and computer skills are expected.

Responsibilities

• Kick off memorable guest experiences with warm welcomes.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Take, manage, and receive payments for guest bookings.
• Make check-in and check-out swift and seamless for guests.
• Anticipate guest needs and offer tailored recommendations.
• Be a trusted contact for guests during their stay.

Skills

Guest service

Communication

Problem-solving

Tech literacy

Job description

Every Day Is Different, But Youell Mostly Be

• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Making the check-in and check-out process feel swift and seamless.
• Staying one step of our guestsneeds to anticipate requests and offer tailored recommendations.
• Being our gueststrusted contact

Qualifications

• Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computer skills.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and youll become part of our hotel family.