Front Desk Agent

Rainmaker Hospitality; Morehead (KY); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Uniform provided

Room discount

Staff training

Job summary

Rainmaker Hospitality is seeking a Front Desk Agent in the United States. You will greet guests, manage check‑in/-out, handle transactions and answer inquiries with friendly efficiency. Your role includes sharing local insights and ensuring a friction‑free experience from arrival to departure.

We value clear communication, problem‑solving, and tech‑savvy individuals who can adapt to varied guest requests. You’ll contribute to a warm, memorable stay and uphold brand standards daily.

Qualifications

• Excellent communication skills for guest interactions.
• Strong problem-solving abilities to turn issues into memories.
• Fluency in the local language; additional languages a bonus.
• Literate with basic math and computer use.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Handle guest bookings, check‑ins and check‑outs efficiently.
• Process transactions and manage payments securely.
• Anticipate guest needs and relay preferences to the team.
• Provide local knowledge and assist with inquiries and concerns.
• Maintain a neat appearance and represent the brand professionally.

Skills

Communication

Problem-solving

Tech-savvy

Tools

PMS/Front desk software

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Responsibilities

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad‑hoc duties when your colleagues need your help

What we need from you

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem‑solving skills will turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language – extra language skills would be great, but not essential
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic math and computers

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude – being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence – having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening – focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness – is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here.

It’s simply about creating great experiences, doing the right thing and understanding people.

• great salary and benefits – including uniform, great room discount and superb training.