Front Desk Agent

Paducah Riverfront Hotel; Paducah (KY); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Room discount

Great training program

Job summary

Paducah Riverfront Hotel is seeking a Front Desk Agent to warmly welcome guests, handle bookings, process check-ins and check-outs, and provide local insights for a memorable stay in Paducah, Kentucky.

You will acknowledge IHG Rewards Club members, manage transactions, and respond to guest requests with professionalism while maintaining safety and a polished appearance as a key hotel ambassador.

Qualifications

• Clear communication with guests and colleagues.
• Ability to turn issues into opportunities through problem solving.
• Comfort with reading, writing, basic math and computers.
• Availability for night, weekend and holiday shifts.
• High school diploma or equivalent; college degree is a plus.
• Hospitality mindset to make guests feel like family.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, upsell opportunities and inform guests about ways to improve their stay.
• Handle cash and credit transactions.
• Check guests in and out swiftly—collect IDs, hand out room keys, and manage safety deposit boxes.
• Record and act on guests’ preferences and handle messages, requests, questions and concerns.
• Be a trusted contact for all guests; assist with bill issues and local knowledge; alert management when needed.
• Follow safety procedures and report incidents; wear required protective gear.
• Maintain a neat appearance and serve as a brand ambassador.
• Be aware of events and activities on the day’s schedule.
• Take on ad-hoc duties when colleagues need help.

Skills

Communication

Problem-solving

Tech savvy

Flexibility

Hospitality

Education

High school diploma

Job description

Benefits

• Flexible schedule
• Paid time off

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day to day

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad‑hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem‑solving skills will turn issues into opportunities, so every guest leaves with great memories
• Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Hospitality - ability to make our guests feel like they are part of a family.

What we offer

We’ll reward all your hard work - great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.