Front Desk Agent

BENCHMARK; Lansing (MI); On-site; USD 19,000 - 21,000; Full time

Job summary

Pyramid Hotel Group in Lansing, MI, is seeking a friendly Front Desk Agent to greet guests, check them in, and provide information about the hotel and local area.

You will handle guest requests, resolve issues to WOW guests, promote hotel programs, maintain the house bank, and follow safety procedures while working a fast-paced shift, including weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Strong desire to make an impact on guests.
• Outgoing and engaging personality.
• Proficient computer skills.
• Excellent verbal and written communication abilities.
• Ability to work in a fast-paced setting.
• Availability to work varied shifts including weekends and holidays.

Responsibilities

• Check guests in and provide accurate information about the hotel and local area.
• Deliver exceptional customer service and create memorable first impressions.
• Resolve guest issues and WOW guests through proactive recovery.
• Promote and sell hotel programs to guests.
• Interact professionally with hotel staff and assist other departments as needed.
• Know emergency procedures and policies, and follow them diligently.
• Maintain the house bank and accurate postings according to procedures.
• Communicate pertinent information to the manager on duty.

Skills

Outstanding customer service

Verbal communication

Written communication

Engaging personality

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Pyramid Hotel Group is the manager of this Candlewood Suites Hotel owned by Michigan State University. The 128-suite hotel is attached to MSU's state-of-the-art 96,000-square-foot Executive Education Center, overlooking the MSU-owned 18-hole championship golf course. Hotel guests also have access to the adjacent University Club dining facilities, health club, day care and recreational facilities.What you will have an opportunity to do:We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:Help guests discover their “Wanderlust” experienceProvide exceptional customer service by being engaging and taking sincere interestCheck guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.Help to resolve problems and “WOW” guests through recovery when things aren’t quite rightPromote and sell special hotel programs.Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.Be knowledgeable of all emergency procedures and policies.Maintain house bank.Communicate all pertinent information to manager on duty.Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.Assist other departments as needed.What are we looking for?Qualifications:High school diploma or equivalent.A strong desire to make an impact on other peopleAn outgoing and engaging personalityComputer skillsExcellent verbal and written communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidaysCompensation:$14.50-$15.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.