Front Desk Agent

BENCHMARK; Cincinnati (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

Pyramid Global Hospitality’s Lytle Park Hotel in Cincinnati is seeking a Guest Services Agent to welcome guests, assist with luggage, guide them to the front desk, and orient them to hotel amenities. The role requires a friendly, engaging personality and a strong commitment to exceptional service.

The ideal candidate has at least one year of customer service experience, a valid driver's license, and the ability to work a full shift in a fast-paced setting, including weekends and holidays.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver’s license with clean record.
• Ability to work in a fast-paced environment and stand for long periods.
• Willingness to work weekends and holidays.
• Excellent verbal communication and a friendly personality.

Responsibilities

• Greet guests and provide a warm, attentive service.
• Assist with unloading luggage and escort guests to the front desk.
• Explain hotel amenities and local information to guests.
• Coordinate with valet and other team members to ensure smooth check-in.
• Maintain a neat, welcoming lobby area and assist guests as needed.

Skills

Customer service

Communication

Teamwork

Problem solving

Guest interaction

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!What you will have an opportunity to do:We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:Provide exceptional customer service by being engaging and taking sincere interestInteracts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotelYou will be escorting and orienting the guest to the front desk for check-in.You will park and retrieve guests vehicles as requestedUpon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.Assist lobby attendant in keeping entrance area clean and organized"Be the difference" with all guest and employees and do more than just “the norm".What are we looking for?At least one year in a customer service role with high guest interactionA Valid drivers license with no major infractions for 6 monthsHospitality industry experience is a plus.Ability to solve problems when they arise.Ability to work in a team environment is a must.Pleasant and helpful personality.Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.A strong desire to make an impact on other peopleAn outgoing and engaging personalityExcellent verbal communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidaysCompensation:$17.00-$19.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.