Front Desk Agent

Courtyard Portland North; Portland (OR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Group insurance (medical, dental, vision)

Paid time off

Company-matched 401(k) plan

Voluntary benefits (disability, life insurance)

Leadership development program

Daily pay options

Job summary

Courtyard Portland North is seeking a Front Desk Agent to deliver exceptional guest experiences. You will be the first point of contact for guests, responsible for check-in and check-out processes, managing requests, and providing information about the hotel and local area. Ideal candidates should have prior customer service experience, strong communication skills, and the ability to handle a fast-paced environment. Benefits include comprehensive insurance, 401(k) matching, paid time off, and more.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to read, write, type, and use basic technology.
• Must be able to stand for an entire shift and lift at least 25 pounds.

Responsibilities

• Ensure guests receive an efficient check-in and check-out experience.
• Handle requests and coordinate with departments to meet guest needs.
• Provide information regarding the local area and hotel facilities.
• Demonstrate proper phone etiquette and manage reservations.
• Follow cash handling procedures and reconcile guest receipts.
• Collaborate with all departments to support hotel goals.

Skills

Customer service experience

Strong verbal communication skills

Written communication skills

Basic technology skills

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Courtyard Portland North, OR

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages andmaking reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.