Front Desk Agent

Echo Suites Johnson City; Johnson City (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Echo Suites Johnson City is seeking a part-time Front Desk Agent to work 2-4 days per week on 7am-3pm or 3pm-11pm shifts. You will greet guests, check-in/out, verify billing, and assist with reservations in a friendly, professional manner.

Join our award-winning hospitality team and enjoy benefits such as travel discounts, referral bonuses, and daily pay through our partner Zayzoon, with a focus on guest satisfaction and teamwork in a supportive environment.

Qualifications

• Guest service experience preferred.
• Attention to detail in handling check-ins and billing.
• Team player with strong communication.
• Organizational skills to manage registrations and reservations.
• Professional written and verbal communication.

Responsibilities

• Greet and process guests at check-in/out.
• Complete registration, secure payment, verify billing.
• Confirm guest information and room details.
• Code electronic keys and assist guests with reservations.
• Handle guest complaints and find satisfactory resolutions.
• Maintain high standards to ensure guest satisfaction.
• Anticipate guest needs and exceed expectations.
• Follow brand standards and local procedures.
• Know hotel information and local area details.

Skills

Guest service

Attention to detail

Team player

Organizational skills

Professional communication

Job description

Looking for a part-time employee for 2-4 days per week for the 7am - 3 pm & 3pm -11pm shifts.

Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing our wonderful property and staff! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!

Primary Responsibilities

• Greet and processes guests as they check-in/out
• Complete registration, secure payment, verify billing and adjust billing as needed
• Confirm guest information, room rate, selection of room(s)
• Code electronic keys
• Assist guests with reservations and requests in a friendly, professional, and timely manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Provide high standards of quality to ensure guest satisfaction
• Anticipate guests’ needs and consistently exceed their expectations
• Implement creative solutions as needed while complying with brand standard
• Demonstrate a thorough knowledge of hotel information including but not limited to:
• Hotel Information
• Room categories
• Room rates
• Packages
• Promotions
• Build strong relationships with guests, clients and groups while maintaining professional integrity
• Possess knowledge of local area to answer guest questions

Skills/Experience

• Guest service experience preferred
• Attention to detail
• Team player
• Organizational skills
• Professional written and verbal communication

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Gibson Hotel Management