Front Desk Agent / Guest Services Agent

Fairfield Inn & Suites Cookeville; Cookeville (TN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Life insurance

Critical illness insurance

Hospital coverage

FSA

Job summary

Fairfield Inn & Suites Cookeville is hiring a Front Desk Agent to greet guests, check them in/out, and handle reservations with warmth and efficiency. This role emphasizes guest-first service and accurate billing, within a supportive hotel team.

You will develop knowledge of hotel amenities, rates, and promotions, while building relationships with guests and group bookings. The position offers career growth, team collaboration, and employee perks in a friendly hospitality environment.

Qualifications

• Guest service experience preferred.
• Strong attention to detail.
• Team player with a positive, professional attitude.
• Strong written and verbal communication skills.
• Ability to multitask and stay calm in a fast-paced environment.

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Implement creative solutions while following brand standards.
• Maintain strong knowledge of hotel offerings, including hotel amenities and services, room categories and rates, and packages and promotions.
• Build strong, professional relationships with guests, clients, and groups.
• Provide local area recommendations and information.

Skills

Guest service

Attention to detail

Team player

Communication skills

Multitasking

Job description

NOW HIRING: FRONT DESK AGENT
Guest-Focused | Team-Oriented | Career-Growth Opportunity

Are you a hardworkingPEOPLE PERSON who loves creating great first impressions?
Look no further! Join our award-winning company as a Front Desk Agent, where your smile and positive attitude will help represent our amazing property and team. This is a fantastic opportunity to grow your career in hospitality while building meaningful guest relationships in a fun, supportive environment

Why You’ll Love Working With Us:

Voluntary Benefits - Dental, Vision, Life Insurance, Critical Illness, Hospital, FSA

401(k) with company match
Travel Discounts
Employee Referral Bonuses
FREE Telehealth (MDLIVE)
DAILY PAY through ZayZoon
A welcoming, team-driven workplace

Primary Responsibilities:

• Greet guests warmly and efficiently during check-in and check-out

• Complete guest registrations, secure payments, and verify or adjust billing as needed

• Confirm guest information, room rates, and room selections

• Create and code electronic room keys

• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner

• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction

• Deliver high standards of service to consistently exceed guest expectations

• Implement creative solutions while following brand standards

• Maintain strong knowledge of hotel offerings, including:

  • Hotel amenities and services

  • Room categories and rates

  • Packages and promotions

• Build strong, professional relationships with guests, clients, and groups

• Provide local area recommendations and information

Skills & Experience:

• Guest service experience preferred

• Strong attention to detail

• Team player with a positive, professional attitude

• Strong written and verbal communication skills

• Ability to multitask and stay calm in a fast-paced environment

Equal Opportunity Employer
We proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, in accordance with federal, state, and local laws.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Gibson Hotel Management