Front Desk Agent

M. Gibson Hotels Group; Lebanon (TN); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Travel discounts

Employee referral bonuses

Telehealth

Daily pay

Job summary

Gibson Hotel Management is seeking a Front Desk Agent to warmly greet guests, check them in and out, and ensure smooth, accurate registration and billing. You will verify guest details, explain room options and rates, and issue electronic keys with a friendly, professional demeanor.

In a fast-paced hospitality environment, you will resolve guest questions and requests, build rapport with travelers, and uphold brand standards while delivering exceptional service and daily positive experiences for

Qualifications

• Guest service experience preferred.
• Strong attention to detail and organizational skills.
• Professional written and verbal communication.
• Team player with a friendly, professional demeanor.

Responsibilities

• Greet and process guests at check-in/out.
• Complete registration, secure payment, verify billing.
• Confirm guest information, room rate, and room selection.
• Code electronic keys.
• Assist guests with reservations and requests.
• Address guest complaints and negotiate solutions.
• Provide high standards of quality to ensure guest satisfaction.
• Anticipate guests' needs and exceed expectations.
• Know hotel information, room categories, rates, packages.
• Build strong relationships with guests and groups.

Skills

Guest service

Attention to detail

Team player

Organizational skills

Professional communication

Job description

Are you a hard working \"PEOPLE PERSON\"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing our wonderful property and staff! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!

Primary Responsibilities

• Greet and processes guests as they check-in/out
• Complete registration, secure payment, verify billing and adjust billing as needed
• Confirm guest information, room rate, selection of room(s)
• Code electronic keys
• Assist guests with reservations and requests in a friendly, professional, and timely manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Provide high standards of quality to ensure guest satisfaction
• Anticipate guests’ needs and consistently exceed their expectations
• Implement creative solutions as needed while complying with brand standard
• Demonstrate a thorough knowledge of hotel information including but not limited to:
• Hotel Information
• Room categories
• Room rates
• Packages
• Promotions
• Build strong relationships with guests, clients and groups while maintaining professional integrity
• Possess knowledge of local area to answer guest questions

Skills/Experience

• Guest service experience preferred
• Attention to detail
• Team player
• Organizational skills
• Professional written and verbal communication

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Gibson Hotel Management