Front Desk Agent

Fairfield Inn & Suites Sevierville Kodak; Tennessee; On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Travel discounts

Employee referral bonuses

Free Telehealth

Daily pay via Zayzoon

Job summary

Fairfield Inn & Suites Sevierville Kodak is seeking a Front Desk Agent to warmly greet guests, handle check-in/out, and ensure a smooth registration process. You will verify billing and assist with reservations, providing friendly, professional service throughout the guest stay.

Responsibilities include resolving guest inquiries, maintaining hotel information, and building strong guest relationships. The role offers travel discounts, referral bonuses, and daily pay via Zayzoon.

Qualifications

• Guest service experience preferred.
• Attention to detail.
• Team player with good communication.

Responsibilities

• Greet and process guests at check-in/out
• Complete registration, secure payment, verify billing
• Assist guests with reservations and requests
• Field guest complaints and resolve to guest satisfaction
• Provide high standards of quality to ensure guest satisfaction
• Build strong relationships with guests and groups while maintaining professional integrity

Skills

Guest service experience

Attention to detail

Team player

Organizational skills

Professional communication

Job description

Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing our wonderful property and staff! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!

Primary Responsibilities

• Greet and processes guests as they check-in/out
• Complete registration, secure payment, verify billing and adjust billing as needed
• Confirm guest information, room rate, selection of room(s)
• Code electronic keys
• Assist guests with reservations and requests in a friendly, professional, and timely manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Provide high standards of quality to ensure guest satisfaction
• Anticipate guests' needs and consistently exceed their expectations
• Implement creative solutions as needed while complying with brand standard
• Demonstrate a thorough knowledge of hotel information including but not limited to:
• Hotel Information
• Room categories
• Room rates
• Packages
• Promotions
• Build strong relationships with guests, clients and groups while maintaining professional integrity
• Possess knowledge of local area to answer guest questions

Skills/Experience

• Guest service experience preferred
• Attention to detail
• Team player
• Organizational skills
• Professional written and verbal communication

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Gibson Hotel Management