Front Desk Agent

General Hotels Corporation; Jasper (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in hospitality is seeking a Front Desk Agent to provide excellent customer service at their hotel. The role involves interacting with guests, managing bookings, and ensuring a welcoming environment. Join a team committed to enriching lives through award-winning hospitality.

Benefits

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

401(k) with company match

Hotel Room Discounts

Generous Time Off Package

Qualifications

• Excellent customer service skills are essential.
• Strong communication skills are needed.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Check guests in and out of the hotel.
• Assist guests with inquiries and maintain guest information.
• Handle transactions and maintain cleanliness of the front desk area.

Skills

Customer service

Communication

Multitasking

Attention to detail

Basic math skills

Tools

Hotel front desk software

Job description

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General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

The Front Desk Agent is responsible for a variety of tasks, including:

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized
  
  

The ideal candidate for this position will possess the following skills:

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays
  
  

Benefits Include

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”) through PayActiv
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package
  
  

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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