Front Desk Agent

Wyndham Hotels & Resorts; Duluth (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking a Front Office Agent to provide attentive service to guests at the Residence Inn Atlanta Gwinnett. You will be responsible for check-in and check-out processes, assisting guests with inquiries, and ensuring a welcoming environment. Candidates should possess strong communication skills, a customer-oriented approach, and the ability to multitask effectively in a fast-paced setting.

Qualifications

• Previous experience in a hotel or similar field preferred.
• Effective verbal and written communication skills required.
• Ability to maintain a professional demeanor at all times.

Responsibilities

• Provide courteous and efficient service to guests during check-in and checkout.
• Answer guest inquiries regarding various hotel services and local activities.
• Balance and prepare shift paperwork according to hotel standards.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

College coursework in a related field

Tools

Front Desk computer system

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expert guidance across all stages of the hospitality property cycle, develops bespoke hotel brands, and utilizes proprietary revenue management tools to optimize performance and asset value. With a leadership team of experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Location

Residence Inn Atlanta Gwinnett

1760 Pineland Road, Duluth, GA 30096

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions.
4. Familiarize with all in-house groups.
5. Monitor closed out and restricted dates.
6. Gather necessary information for room reservations and follow rate-quoting procedures.
7. Understand hospitality terminology.
8. Know emergency procedures and assist as needed.
9. Handle check-ins and checkouts courteously and efficiently.
10. Operate all relevant aspects of the Front Desk computer system.
11. Complete shift tasks promptly and accurately.
12. Balance and prepare shift paperwork according to hotel standards.
13. Promote and market hotel promotions and guest programs.
14. Maintain a clean work environment.
15. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in a related field is helpful.
2. Experience in a hotel or related field preferred.
3. High School diploma or equivalent required.
4. Computer skills required.
5. Customer service experience preferred.
6. Maintain a friendly and professional demeanor at all times.
7. Effective verbal and written communication skills.
8. Ability to listen, understand, and clarify guest and employee concerns.
9. Ability to multitask and prioritize tasks effectively.
10. Maintain regular attendance as per hotel standards.
11. Present a professional appearance and wear the proper uniform.
12. Comply with hotel standards and safety regulations.
13. Identify and address operational problems proactively.
14. Handle complex information and data effectively.
15. Cross-train in other hotel departments if needed.
16. Maintain confidentiality of sensitive information.
17. Show initiative and anticipate guest or operational needs.
18. Perform additional duties as assigned by management.