Front Desk Agent

Crestline Hotels & Resorts; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Agent to join their team. This role is crucial for ensuring guest satisfaction through effective check-in and check-out processes, handling guest inquiries, and resolving any issues that may arise. As a key point of contact for guests, you will maintain knowledge of hotel services and ensure a welcoming environment. This position offers a great opportunity for growth within the hospitality industry, paving the way for future career advancements. If you are passionate about providing exceptional service and enjoy working in a dynamic environment, this could be the perfect fit for you.

Qualifications

• 1+ year of experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and maintain positive relations.
• Process all guest check-ins and verify registration information.

Skills

Guest Relations

Problem Solving

Basic Computer Skills

Education

High School Diploma or GED

Job description

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Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration information, and obtain backup credit/payment details.
• Direct Bell Person to escort guests and transport luggage.
• Handle overbooked or walked-in guests.
• Accept and record wake-up calls, monitor and distribute guest faxes, and communicate guest information to relevant departments.
• Resolve discrepancies on room status reports with Housekeeping, process check-outs, and handle adjustments and miscellaneous charges.

Education And Experience

• High School Diploma or GED.
• At least one year of experience in a similar hotel position.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality