Front Desk Agent

Quality Inn Jacksonville - Orange Park near Naval Air Station; Jacksonville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is on the lookout for an enthusiastic Hotel Front Desk Attendant. This role is crucial as you will be the first point of contact for guests, ensuring a positive and lasting impression. Your multitasking skills and guest-focused mentality will be key in handling all aspects of a guest's stay, from check-in to check-out. Join a team that values relationships and aims to create a seamless experience for every visitor. If you have a passion for customer service and enjoy working in a dynamic environment, this position is perfect for you.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Answer queries regarding the hotel’s services and charges.
• Coordinate with housekeeping to resolve guest concerns promptly.
• Take reservations in person, via email, or over the phone.

Skills

Customer Service Skills

Multitasking

Communication Skills

Education

High School Diploma

Job description

Quality Inn Jacksonville - Orange Park near Naval Air Station • Jacksonville , FL , US

Posted 2 days ago

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Take reservations in person, via email, or over the phone, including group bookings.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Strong customer service skills with a guest-focused approach.

Compensation

$14 hourly

About Quality Inn Jacksonville - Orange Park near Naval Air Station

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners